Shipping policy
Shipping Policy
Last Updated: June 2026
At Grooming Pets Shop, we are proud to offer FREE worldwide shipping on every order.
Our goal is to ensure your products arrive safely, efficiently, and in excellent condition.
Processing Time
Orders are generally processed within:
1–3 business days
Processing may be extended during:
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Public holidays
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Major promotions
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Peak shopping periods
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Inventory audits
Customers will receive order confirmation and shipment updates by email.
Shipping Destinations
We currently ship worldwide.
However, certain remote regions may experience extended delivery times depending on carrier availability.
Delivery Time
Estimated delivery:
7–10 business days
Please note these are estimates and not guaranteed delivery dates.
Free Worldwide Shipping
All orders qualify for free standard shipping.
No minimum purchase is required.
Tracking Information
When available, tracking information will be provided via email after shipment.
Tracking updates depend on carrier scanning schedules.
Customs and Import Duties
For international orders:
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Customs inspections may occur.
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Import taxes or duties may apply depending on destination country regulations.
Customers are responsible for any duties or taxes imposed by local authorities unless otherwise required by law.
Delayed Shipments
Delivery delays may occur due to:
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Severe weather
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Customs inspections
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Transportation disruptions
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Public emergencies
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Carrier operational issues
We appreciate your patience during unforeseen circumstances.
Incorrect Shipping Information
Customers are responsible for ensuring shipping details are accurate before completing checkout.
We are not responsible for delays caused by incorrect addresses submitted by customers.
Lost Packages
If your package appears lost:
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Verify the shipping address.
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Check tracking information.
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Contact the carrier.
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Contact our support team.
We will work with the carrier to investigate and seek a resolution.
Damaged Packages
If a package arrives damaged:
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Take photographs immediately.
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Retain packaging materials.
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Contact us within 7 days of delivery.
Contact Us
Email:
support@groomingpetsshop.store
Phone:
(800) 481-3239
Address:
231 Sunset Blvd
Newcastle, ON L1B 1C7
Canada