Refund policy

Return & Refund Policy

Last Updated: June 2026

At Grooming Pets Shop, customer satisfaction is our highest priority. We want you to shop with complete confidence. If you are not fully satisfied with your purchase, we offer a 30-day return and refund policy.

Eligibility for Returns

Products may be returned within 30 days of delivery.

To qualify for a return:

Items must be unused and in original condition.
Items must be returned with original packaging whenever possible.
Products must not show signs of wear, damage, washing, alteration, or misuse.
Proof of purchase must be provided.

Free Returns

We proudly offer free returns on eligible orders.

Customers should contact our support team before returning any product to receive return instructions.

Unauthorized returns may experience delays in processing.

Non-Returnable Items

The following items may not be eligible for return:

Personalized or customized products.
Gift cards.
Clearance or final-sale products.
Products marked as non-returnable at the time of purchase.
Items returned in unsanitary or heavily used condition.

Damaged or Incorrect Products

If you receive:

A damaged item
A defective item
An incorrect item

Please contact us within 7 days of delivery and provide:

Order number
Description of the issue
Photos showing the problem

We will review the case and provide an appropriate solution.

Refund Process

After receiving and inspecting your returned item:

Approved refunds will be processed to the original payment method.
Processing may take 5–10 business days depending on your financial institution.
Shipping charges, if applicable, may also be refunded when required by law or store policy.